2024 Annual Physical Inventory

Please be aware that we will be conducting our Annual Physical Inventory on Saturday, January 27, 2024.

Note: This date is weather dependent and subject to change to Friday, January 26 2024 if necessary.

 Please review dates regarding ordering, returns, delivery appointments and product availability and make sure your staff is aware:

ORDERS

  • Orders for delivery on Friday, January 26th must be entered no later than noon on Thursday, January 25th –  NO EXCEPTIONS.

DEALER PICK-UPS & DELIVERIES:

  • For Dealer Pickups – Orders placed after 6:00am on Friday, January 26th will be available for pick up commencing, Monday, January 29th.

  • For Dealer Deliveries (Stafford & Reilly’s) – Orders placed after noon on Friday, January 26th will not be delivered on Monday, January 29th.

  • These orders will be delivered on your next scheduled delivery day.

  • The Ordering Site (B2B) will be available during this time, however, available quantities will not be updated.  Please hold off entering any unnecessary orders until January 29th.

  • You will only receive web reference #’s during this time as orders will not be imported into our system.

RETURNS

  • We are requesting that ALL “Good Stock” and “Bad Box” returns be returned no later than close of business on Thursday, January 25th. 

  • We will resume accepting these RMA’s on Monday, January 29th.

  • We are requesting that ALL “Damage” and “Special Order” returns be returned no later than close of business on Friday, January 19th. 

  •  Please be aware of this when requesting manufacturer RA’s that expire within 2 weeks.  We will resume accepting these RMA’s on Thursday, February 1st.

INVENTORY FEEDS / AVAILABILITY

  • All inventory feeds to RWS/Retail Deck and AVB will be paused at approximately 3:30pm on Friday, January 26th.

  • Feeds will not be updated again until physical inventory is completed or early morning January 28th.

  • Please do not promise merchandise with limited availability to a customer as these items may not be available due to orders being placed while inventory feeds are paused.

DELIVERY APPOINTMENTS

  • The warehouse will not be scheduling delivery appointments from our manufacturers on Friday, January 26th.

  • The following cross dock deliveries will also be affected.

    • GE

    • Whirlpool

    • Middleby

    • Electrolux

    • Fisher Paykel

    • Miele

Please plan your ordering accordingly.

Stafford and Reilly’s drivers will reach out to all members and advise if they are getting delivery or not on the next scheduled day.

If you have any other questions regarding your delivery schedule, please reach out to your contact/driver at Stafford or Reilly’s.

If you have any other questions regarding your pick up schedule, please contact the New England Group warehouse.